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Order Process

Enquiry and Quotation

Please feel free to send email or call us for any inquiries. Our project manager will contact you to collect more details and then send the quote or gift suggestion to you through email.

Reference sample

In order to let you review the item easily, we could provide sample rental service. Client needs to pay the deposit (amount varies on item) and it is refundable when returned the sample to us.

Order confirmation

Once the quotation is approved, we will issue formal sales order confirmation to counter sign and arrange deposit to us.

Artwork design and pre-production sample

Our design team will provide design artwork for your approval before producing the pre-production sample. Lead time is around 7-14 days.

Mass production and quality assurance

After the pre-production sample was approved, we will perform mass production right away. It takes around 20-35 days. Our QC team will have comprehensive inspection and safety testing in our inspection center located in Shenzhen. Our clients are also welcomed to perform inspection at our center as well.

Delivery

For every single order amount over HK$5000, we will offer one-time delivery service to one location. Areas are included Hong Kong Island, Kowloon and New Territories except remote areas like outlying islands, restricted area, Tung Chung and airport. For order amount under HK$5000, minimum delivery charge is HK$100 (amount depends on the goods quantity and location). Balance payment will be collected upon delivery.

After-sales service

Our project manager will follow up with you after goods receipt. If it is verified product quality issue, we will arrange product exchanged if needed.