EnquiryEnquiry Top

FAQs

Product Enquiry
  • How to make enquiry?

    1) Phone Enquiry
    Please call us at +852 3610 1438 within office hour (Mon to Fri 8:30am to 6:00pm).

     

    2) Email Enquiry
    Please send the products information, requirement, order quantity and artwork (if possible), to info@thesunnygift.com

     

    3) Online Enquiry

    Please feel free to add interested items to enquiry form, input order quantity and related information and send to us.

     

    4) Fax Enquiry

    Please provide product information, requirement, order quantity, budget and contact information to  +852 2389 2042. 

  • How to use the enquiry form?

    You can receive the quotation through our online enquiry form by clicking the button “ Enquiry” (Multiple products could be added). Press “send” after inputting the contact information. We would reply by email as soon as possible.

  • Minimum Order Quantity (MOQ)

    There are various MOQ listed in product introduction of every single product. If the order quantity is less than MOQ, pls note the price will be higher than the MOQ price.

  • Can I mix several colors for the same product?

    Yes, We could do our best to fulfill your need. If the required color is not available, we’ll thus suggest other colors for replacement. 

  • Can I order the gift item with our specific color?

    Sure, no problem. If your order qty. can meet the MOQ of OEM color, we would provide free OEM coloration of gift item to you. Otherwise, an extra color tooling charge will be incurred.

  • How long does it take for production?

    It depends on the order quantity and design file. Normally, it takes 3-5 weeks for production, but it varies among different products and order quantities. 

  • Are there any alternatives besides products on website?

    Sure there are. Please send us your requirement and we would source for you. 

  • I got no idea! Can you recommend some gifts to me?

    Of course! You are welcome to send message to us via the enquiry form. Pls provide us target customers or receivers, budget or promotion period, etc. We will give you advice. No panic at all. 

  • How does the sample rental services work?

    If you need our sample rental service, you can send us an email notifying us after enquiry made. Please pay the deposit (amount varies on item) when received the sample directly to courier. After reviewed the product, you can contact us for the return of samples and receive back the deposit.

Payment Method
  • How to make payment?

    For order amount less than HK$ 5,000,please pay in full upon order confirmation;For order amount HK$ 5,000 or above,50% deposit must be paid upon order confirmation and balance payment when received order. 

     

    1. Cheque
    Payee: " THESUNNYGIFT.COM LIMITED "

    Please write down the order number at the back of cheque and send to our A/C department. Address is Rm 2401 Benson Tower, 74 Hung To Rd, Kwun Tong, Hong Kong

     

    2. Bank Deposit (HKD)

    Please send us the bank slip by fax (+852 23892042) or by email (account@thesunnygift.com) after  deposit made. Remind to write down the order number on the bank slip.

     

    Bank of China (HK) Limited

    Bank address : Hoi Yuen Road, Kwun Tong, Hong Kong

    Beneficiary  : THESUNNYGIFT.COM LIMITED

    Bank Number: 012

    Account Number: (HKD) 887-1-065969-6

    SWIFT Code: BKCHHKHH

     

    3.Overseas Bank Deposit (USD)

    Please send us the bank slip by fax (+852 23892042) or by email (account@thesunnygift.com) after deposit made. Remind to write down the order number on the bank slip.

     

    Bank of China (HK) Limited

    Bank address : Hoi Yuen Road, Kwun Tong, Hong Kong

    Beneficiary  : THESUNNYGIFT.COM LIMITED

    Bank Number: 012

    Account Number: (HKD) 887-1-065969-6

    SWIFT Code: BKCHHKHH

     

    4. Paypal

    Welcome to use PAYPAL online payment system.

Delivery Service
  • Can TheSunnyGift.com arrange the delivery to my office directly?

    For every single order amount over HK$5000, we will offer one-time delivery service to one location. Areas are included Hong Kong Island, Kowloon and New Territories except remote areas like outlying islands, restricted area, Tung Chung and airport. For order amount under HK$5000, minimum delivery charge is HK$100 (amount depends on the goods quantity and location). Balance payment will be collected upon delivery.

  • Is partial delivery possible?

    We also provide the storage service. Client can request to store their product on our warehouse temporarily in Shenzhen. Additional fee will be charged. Please let us know before the order placed.

  • Can TheSunnyGift.com arrange overseas delivery?

    Our shipping department will handle all shipping documents and provide FOB services. We will charge in accordance to the destination and the total volume and weight of the goods. Please indicate your request before the order placed. 

  • If we found defected goods after delivery, can we request for return or claims?

    Yes. Please contact us if the products have any serious product quality or safety problem within 7 days after the delivery date. We could replace all defective goods in the shortest lead time. 

Our latest news
  • I want to receive the latest product information from TheSunnyGift.com.

    Please fill in your email address on the left hand side of the website. The Sunny Gift information will be sent to your email when there are new products launched or other festive promotion. If you haven’t register for the product information yet, you can still search for our new items on the “New Product” page.

  • I want to receive the latest catalogue from TheSunnyGift.com

    Simply click “Receive the catalogue hard copy” on the “catalogue” page and fill in your contact information and mailing address. We will send our latest catalogue to assigned address accordingly. 

Declaration
  • Copyright 2014 TheSunnyGift.com Limited. All Rights Reserved.

    TheSunnyGift.com Limited is the owner of the copyright of all contents contained in the website, including but not limited to all texts, images, graphics, photographs and compilation of data or other materials. Any reproduction, adaptation, distribution, any kind of dissemination /demonstration or making available of such copyrighted works to any party is not allowed unless prior written authorization is obtained from TheSunnyGift.com Limited, TheSunnyGift.com Limited will take legal action to claim for all infringement act.

  • Declaration

    The product design, artwork, trademark and logos imprinted on products are reproduced as examples only. Actual usage requires consent of trademark and licensed property owners. Trademark bearing merchandise can only be purchased by or through the trademark owner company. Samples not for resale.

  • Personal Information Collection Statement

    TheSunnyGift.com Limited ("the Company") is committed to the protection of personal data provided by members of the public as stipulated by the Personal Data (Privacy) Ordinance relating to personal data.

    Data collection and use
    All data collected is for the purposes to help us record the basic customer data necessary for our service delivery. We can follow up on enquiries and suggestions, conduct customer research in order to determine how a particular service is received and make improvement accordingly. We may also share such data with business partners in relation to marketing and promotional programs.

    Data security
    Only the authorized staff members are allowed access to such personal data. We will also ensure compliance by our staff with the strictest standards of security and confidentiality.

    Access to and correction of personal data
    You have a right of access and correction with respect to personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance. Requests for access to personal data and correction of the same can be made either by email, fax or post to our Data Protection Officer:

    Email: info@thesunnygift.com

    Fax: (852) 23892042

    Post: TheSunnyGift.com Ltd

    Rm 2401 Benson Tower 74 Hung To Rd

    Kwun Tong

    Hong Kong

     

    Use of personal data for direct marketing
    The Company may from time to time send direct marketing materials in relation to our services or offers to our customers. Such materials will include promotional offers of our business partners or research materials from parties nominated by the Company. Should any customer wish to stop receiving such materials, they may inform the Company to that effect in writing by email, fax or post as stated in the table in the above paragraph.